Privacy Policy
Introduction
The Privacy Policy (“the Policy”) provides you with details of how we collect and process your personal data through the use of our website www.thelifesorters.com. By providing us with your data, you warrant to us that you are over [13 years] of age. The Life Sorters Ltd is the data controller and we are responsible for your personal data (referred to as “Life Sorters”, “we”, “us” or “our” in this Policy).
Contact Details
Full name of legal entity: The Life Sorters Ltd
Email address: hello@thelifesorters.com
Telephone number: 01925 546025
It is important that the information we hold about you is accurate and up-to-date. If your personal information changes at any time, please let us know by emailing us at hello@thelifesorters.com.
What data do we collect about you, for what purpose and on what grounds do we process it?
Personal data means any information capable of identifying an individual. It does not include anonymous data. We may process the following categories of personal data about you:
a) Communication Data
Communication data includes any communication that you send to us through various means including our website, email, text, WhatsApp, social media (Facebook, Instagram). We process this data for the purposes of communicating with you, record keeping, and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
b) Customer Data
Customer data includes data relating to any purchases of goods and services including your name, title, billing address, delivery address, email address, phone number, other contact details, purchase details and your bank card details. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter such a contract.
c) User Data
User data includes data about how you use our website and any other on-line services together with any data that you post for publication on our website or through on-line services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other on-line services and business activities. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
d) Technical Data
Technical data includes data about your use of our website and on-line services such as your IP address, your log-in data, details of your browser, length of visit to pages on our website, page views and navigation paths, details of the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other on-line services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
e) Marketing Data
Marketing data includes data about your preferences in receiving marketing data from us and our third parties and your communication preferences. We process this data to enable you to participate in our promotions and deliver relevant website content and advertisements to you and measure and understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
Sensitive Data
If you subscribe to our newsletter or download any of our resources, we do not collect any sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union memberships, information about your health and genetic biometric data. We do not collect any information about criminal convictions and offences.
For clients that we work with, whether in person or virtually, we may need to collect some of the following sensitive data about you. This is to be able to deliver a service that is tailored to your lifestyle and personal needs or goals. Sensitive data may include race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, information about your physical and mental health as well as details about other relevant individuals sharing your environment with you (such as family member’s names, ages of children etc).
We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may be unable to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
NB: Sensitive data is not compulsory for us to perform a contract but if you share such information, it could enhance your experience working with us (virtually or in person).
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
How we collect data
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or during live events or by you sending us emails).
We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this https://www.thelifesorters.com/cookie-policy/.
We may receive data from third parties such as analytics providers such as Google*, advertising networks such as Facebook*, search information providers such as Google*, providers of technical, payment and delivery services, such as data brokers or aggregators. (* based outside the EU.)
We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
Marketing Communications
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if:
- you made a purchase or asked for information from us about our goods or services; or
- you agreed to receive marketing communications; and
- in each case you have not opted out of receiving such communications since.
Under the Privacy and Electronic Communications Regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes, we will obtain your express consent.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at hello@thelifesorters.com.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
Disclosures of Personal Data
We may have to share your personal data with the parties set out below:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers.
- Government bodies that require us to report processing activities.
- Subcontractors or partners representing us to fulfil a virtual or onsite service.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
NB: We will not sell or provide your data to third parties for marketing purposes. We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
International Transfers of Data
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. This includes commonplace platforms such as Fast Host for managing our emails, Mailchimp for managing our newsletters and updates, One Drive, Dropbox, GoogleDrive for storing our company’s records and Xero for our accountancy software.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place. If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Data Security
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees, subcontractors and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements. For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
For enquiries by email, phone or via the website we may keep your Contact details for up to 2 years from our last point of contact to touch base on how your project is developing and if / when you may require our services (in person or virtually) or products that you enquired about. You can ask to be removed from our prospect list by emailing us at hello@thelifesorters.com at any time.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Legal Rights
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/. If you wish to exercise any of the rights set out above, please email us at hello@thelifesorters.com. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
Third Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://www.thelifesorters.com/cookie-policy/.